Smartphones are small pocket computers. Its complexity has grown exponentially and with it also the possible problems that these mobile devices may have. As with a PC, problems can also occur on a mobile phone before, during or after the operating system starts up. In this case we will analyze the problem that happens to many: my mobile stays in the logo.
That is, if you have restarted or turned off and on your terminal again, it is likely that you have found that it does not start normally, but remains static on the screen with the device brand logo. Or maybe you didn't shut it down or restart it yourself, but it just shut down without further ado. Well, this problem can be due to several causes, and here we will show you the solutions.
for very good mark that you have on your mobile, are electronic elements and as such are not exempt from possible failures. It doesn't matter if it's Apple or an Android terminal, if it cost you €1000 or if you bought it for €100, sooner or later everyone has some kind of problem. If you have experienced the case of "my mobile stays at the logo", and you have come here looking for a solution, you will see that they are very simple steps that are valid for any mobile, even if it is not Android. They are explained in a simple way and step by step, so you will have no problem following these tutorials.
My mobile stays in the logo: possible solution
Smartphones, tablets and watches: now is the best time
If your mobile stays at the logo and does not start, do not worry. That block does not have to mean that it is already totally unusable. What you should do is try boot Android system in Safe Mode. When entering this mode, some functions or processes that could be causing this problem will not be running and may work.
In order to boot into Safe Mode, the step to follow are:
- Switch off the mobile phone.
- Now turn it on as usual. But leave the power button pressed just until the logo of the brand of the terminal or Android appears.
- At that moment release and press the volume down button. Keep it pressed until the mobile boots up.
- A message will appear on the screen indicating that you have entered Safe Mode on the left side.
- Once this is done, restart again and restart normally to see if it allows you to boot normally.
Still not working? second method
In the event that it stays on the locked logo screen again, you should try perform a hard reset, that is, set the factory parameters on your system. This will involve losing all stored data, settings, and also apps. Therefore, you should do it only if you have a backup for your data or if you don't mind losing it.
For the hard reset on your mobile device and for the system to be restored to how it came the first time, you have to follow the following followed:
- Turn off the phone if it wasn't.
- Boot up using the power button and the volume down button simultaneously. Keep both pressed for a few seconds.
- You will see that after a while it enters Recovery Mode, a special Android mode to recover the system and do other advanced administration tasks.
- Once inside the menu, you can move with the volume down and volume up buttons, and with the on/off key to select an option. You must make sure that you are on the Wipe Data or Factory Reset option.
- Once selected, confirm that you want to do that operation, since a pop-up window will appear indicating that your data will be deleted.
- Wait for the process to finish and when the terminal restarts you can reconfigure it and leave everything as it was before if it worked.
My mobile stays at the logo and still does not start despite the previous steps
SAMSUNG DIGIMAX 360
If you see that your mobile phone continues with the same problem, despite having followed the previous steps, the most normal thing is that it is a problem with the Android operating system itself or also with the hardware, especially with the ROM memory where the system is housed. In these cases, it is best to contact the SAT or technical service of the store where you bought the mobile or the brand of your terminal.
The professionals will analyze the problem and They will repair if there is a solution. If it is an older terminal, several years old, it is likely that the repair at the SAT could cost you more than the real value of the device, so it is not always worth repairing.