It is one of the kings of sales pages and applications on the Internet, managing to gain a throne in which there were different companies in the sector. Wallapop manages to keep the position after the appearance of other similar ones in operation and having Milanuncios as a tough competitor, one of the sites that drags millions of users behind it.
With just the creation of a profile you will have access to thousands and thousands of things, being able to buy what interests you, including putting up things you don't use and want to take advantage of it. One of her things is to be in direct contact with the seller or interested party, being able to make a proposal, as well as purchase that item that you uploaded directly.
In this tutorial we will detail how to cancel a purchase on wallapop, in case you have acquired something and you have regretted at the end of acquiring it. There are several ways to do it, so the important thing is that you do it in a prudent time, if it can be in a few hours, since the shipment will sometimes be made over the days after the amount has been paid.
First, check if you are interested or not
One thing you have to do before everything is go to the specific product, review any relevant information, which not many do. There is even the option of always asking the seller before the purchase, to make sure about it, since it is more direct and it is almost always important for everyone.
If the description of it is not too extensive, you always have that option, which in the end can be of as much value or more, since it is the one that comes to offer it. This chat is not immediate, so take your time and ask before purchasing this, is one of the recommendations that are suggested to buyers.
This is one of the recommendations, highlighting that he will not always answer you, for this you have to check that you have the two checks in dark black, if it is in blue it is that he read it. It is vital to see both this and other options, such as whether he has enough stars to trust him.
How to cancel a purchase on Wallapop – from the app
Having the application will make it easier for you to quickly connect with anything that you want to both buy and sell, you just have to have an account and that's it. Always create an original profile and not a fake one, since this will attract a lot of attention from those you contact directly.
If you want to make a purchase or sale, you must have this asset, as well as correctly upload the desired product, always with the premises, such as one or more photos, text and the different fields. It will notify you that it has been uploaded correctly and you must wait a few seconds to be reviewed, as well as listed on your profile.
If you want to cancel a Wallapop in-app purchase, perform the following steps:
- Go to the Wallapop application, if you don't have it you can download it from the box below
- Go directly to the Wallapop help page, to contact directly and cancel a purchase you have made, you can go to this link
- You can make use of others to contact, including the social network Twitter, email to soporte.envio@wallapop.com or directly talk on Facebook
The other option is to go directly to the seller, which is done as follows:
- Open the app on your device
- Go to the product you have purchased
- Hit "Contact Seller" and a window will pop out
- Write a message and comment that you are not interested, to cancel the purchase, you must go to your panel to do so and click "Cancel purchase", you have to do it in a minimum period of time, maximum of 24 hours, before proceed shipment
- After that, you will have to be notified by Wallapop and an email
Cancel a purchase in Wallapop – via web –
A quick way to access Wallapop is by using the website, it will directly load the profile if you have put it and it works similarly to that of the application. The cancellation of a purchase will be similar, always with the help of the service and by accessing the private area of the sellers, who always have a profile.
The cancellation will take a process, both on the part of Wallapop and that of that seller, who will be the one who has to do this in a minimum of time. Shipments are made from 48-72 hours, so you have time to cancel this as long as you do it by the two ways you have.
To cancel a purchase on the web, you must do the following:
- Start the Wallapop website and enter your username (email) and password
- Once you are inside, go to "Help", click on it and it will take you, you must write to support and state that you want to cancel the purchase and that's it
When does the refund arrive?
With the purchase cancellation you have to verify many things, one of them is that the amount it must have been refunded to your account. This will not be immediate, you have to wait a few days for that, so you will not see it reflected in a prudent time of between 3-5 business days.
If, for example, the package has been returned by the Post Office, it will start from the moment it is picked up until it arrives at its destination. If it were a momentary purchase, you only have to wait a few days. You hardly have to follow up and you will see throughout the days the amount in your account number.
It is important to mention that you must be notified once the refund is made, which is one of the things that Wallapop itself does. This has a prudent return time, so it takes a while and do not despair, it will take a few business days, which becomes approximately 3 to 5, which is always approximate, sometimes it can take a little longer. , as long as it is not shipped to your home.