Back Market is generating all kinds of doubts about refurbished mobile devices that it sells much cheaper than new ones. Since this store arrived in Spain, its product catalog has been expanding each time, but despite the fact that it is a success among some customers, and that it is already a great phenomenon, there is still a lot of ignorance about this online sales platform.
What is Back Market?
Back Market arrived in Spain in 2014. At first it may seem like an online store dedicated to technology like so many others, but it has some differences, and that is that its products are all refurbished, and that is why they are cheaper.
Although at first they were dedicated to the sale of Android and iPhone mobile devices, little by little they have been expanding their catalog and adding more technology items, such as laptops, televisions, household appliances, kitchen robots, robot vacuum cleaners, game consoles, and more. All with a price below the RRP.
There you can choose from the latest devices from the most popular brands, such as Apple, Samsung, Xiaomi, Huawei, Google, Motorola, Sony, etc. And sometimes you can get a brand new device with prices of €100 or even more euros below its normal selling price. Therefore, you can save a good amount of euros on each purchase.
On the other hand, Back Market sell online, through a website. This allows you to buy quickly and conveniently from wherever you are, and have it shipped to your home, so you don't have to go anywhere. Within the web you will see that the products are positioned in such a way that you will always have the models with the best quality and best opinions among the first.
It should also be noted that Back Market not a direct seller, nor are other stores like Amazon, PCComponentes, etc., but it is a platform through which other distributors (third parties) or official brands (Samsung, Apple, Microsoft...) sell. You also won't have to worry too much about the origin of these products or the seller, since Back Market has control over the sellers that use their platform, and all of them must meet very specific standards to guarantee customer satisfaction.
If, for example, a seller does not meet expectations, your products can be withdrawn from the online store until you do so, and even completely prohibit the sale in Back Market if the incidents persist. In short, it is a website in which you can trust and make purchases safely, with an options system, a tracking system for your shipments, attention to communicate problems with shipments, etc.
What is a reconditioned?
We have commented that Back Market is an online store dedicated to refurbished product, but what exactly is that, how are these products different from those sold at normal price, and why are they cheaper. Well, all this has an easy answer, although not always accurate, since reconditioned products can come from different "sources":
- Devices that have been displayed in store displays or windows and can no longer be sold as new, even though they have not been used by anyone.
- Devices that a customer returned because they weren't happy or just tried it out during the days that the return is allowed and then asked for a refund.
- Products whose original box is not available or has some damage to the packaging.
- Mobiles in which some type of defect has been detected:
- It can be surface defects, such as small scratches and other marks.
- Or it could also be technical problems for which they have been returned to the manufacturer for repair and resold as refurbished.
- Even that they did not pass the quality control and were repaired before leaving the factory.
- There are also cases in which they are totally new, but come from surpluses, from leases or leases, etc.
Does a reconditioned have a warranty?
It is a very frequent question when purchasing a refurbished device. And the answer is that yes they have warranty, so it will not be a risky purchase. If something happens to it, you will have between 12 months and 2 years of guarantee so that they solve the problem without paying anything. Something you don't get when you buy second-hand products on buying and selling websites, etc.
Back Market: guide on how to choose
If you access the Back Market website you will be able to see a huge number of brands and models of different products that they have for sale. You will see that the page does something very interesting, and that is will measure the functional level of the product and the quality. That way you can have multiple labels to make it easy for the customer to choose. The current system differentiates between:
- Excellent: the mobile device will be like new, without any type of imperfection. That is why they are the ones with the highest prices, although below the PVP price.
- Very good: almost like new, 100% working and only with small marks that are not noticeable to the naked eye if you don't look very well.
- Good: They also work perfectly, but the marks may be a little more obvious to the naked eye, such as some scratches, etc. That is why they have cheaper prices, although it does not affect their operation.
Back Market opinions: advantages and disadvantages
The Back Market opinions that customers leave are important, and so are those that those who have bought leave off the platform itself. And, in general, this store stands out for its good prices, quality, diversity of brands and models, guarantees, product cataloging system, good service, secure payments, and stock. But if you're still not sure what to expect, here are some pros and cons:
- Advantages:
- Secure payments
- Sellers Quality Assurance
- Product warranty up to 2 years
- Trial period with possibility of return
- 100% functional
- Extensive product catalog
- It allows reducing e-waste by taking advantage of this type of device
- Tracking system for your order
- cheaper shopping
- State-of-the-art models that are not second-hand
- Disadvantages:
- Uncertainty about why it has been marked as refurbished
- They are more expensive than second hand
- Sometimes the price difference between a new one and a refurbished one is not too high